Since 2018, I have built hands-on experience in leadership, business operations and client relations. I value thoughtful decisions, effective teams and practical solutions that make a measurable difference.
Open to employment and business advisory opportunities worldwide
R. SILVAPROFILE / 2026
Leadership · Service · Trust01 / RS
01 / About me
Versatile, proactive and people-focused.
I enjoy moving projects forward, supporting teams and building lasting professional relationships.
My professional journey across Portugal and France has combined business leadership, operational management and customer service. I bring the same dedication to clients, colleagues and business partners.
I am open to taking on a role within an organisation or working with companies and entrepreneurs who value hands-on advice in business organisation, operations and customer experience — wherever they are based.
TeamworkService mindsetReliabilityAdaptability
Associação Humanitária Bombeiros Voluntários de Baião
Baião · Portugal
Commitment to the community
A commitment to serve.
I am a volunteer firefighter in Baião, giving my time freely and without any remuneration to help the community.
Official promotion
Bombeiro de 3.ª — Third-Class Firefighter
Recognition of service
Benefactor member
Lifetime benefits
This recognition honours my contributions to the fire brigade, including the donation of an emergency medical ambulance in 2025.
Voluntary service to the community
Pre-hospital emergency medical care
Hospital transfers
Firefighting
Other rescue missions
02 / Skills
Expertise for your projects.
01 — 09
Wealth & property management
Management and oversight of assets and properties, with a focus on organisation, value enhancement and coordination of associated services.
Real estate investment advice
Analysis of property opportunities and guidance on investment strategy, considering potential returns, costs and objectives.
Financial investment specialist
Strategic guidance on financial investments, with attention to objectives, investment horizons and risk management.
Business management
Overseeing daily activities, organising work, making decisions and managing priorities.
Teams & HR
Team coordination, recruitment, scheduling and staff administration.
Customer relations
Front-desk service, active listening, problem-solving and B2B relationships.
Operations coordination
Planning assignments, organising services and handling unexpected situations.
Administration & billing
Documentation, invoicing, management tools and SAP use for billing.
Quality & improvement
Quality checks, finding solutions and continually improving the customer experience.
03 / Experience
Professional experience across six organisations.
A cross-sector career shaped by recruitment, motorway safety, pre-hospital services, B2B client support and business operations.
Present — 2018Most recent experience first
01
Pristivus Pure Excellence Lda. · Gesti Douro LLC
Company ManagerPortugal · Dubai
Business management across operations in Portugal and Dubai, including administrative organisation, service coordination, business relationships and the delivery of high-quality customer experiences.
02
iClean Group
Operations Manager
Managed operational delivery, team coordination, service scheduling and quality monitoring within professional cleaning, hospitality and related services.
03
APRRAREA
APRR · AREA
Motorway Safety & Emergency Operations Operator
Monitored motorway safety, handled emergency calls and managed incidents and unexpected events, helping coordinate responses in time-critical situations.
A two-month consultancy assignment covering a colleague's annual leave, supporting recruitment processes and communication with candidates and hiring teams.
05
Planet
Planet Payment
B2B Customer Support Consultant
Advised and supported business clients, responding to enquiries, helping resolve operational issues and maintaining professional client relationships.
Ambassador for the “Todos Iguais” project
During my time at Planet Payment, I was an ambassador and representative for the “Todos Iguais” project, promoting workplace equality, the inclusion of people with disabilities and equality between women and men.
06
Hemostaz Sàrl
Professional First Responder & Patient Transport2018
Provided first-aid assistance and supported the safe transport of patients, with attention to individual needs, safety and professional care.
04 / Education & certifications
Learning with purpose.
Business education and specialist training complementing hands-on professional experience.
2019 — 2025
Professional business programme2025
Mini-MBA
International Business Management Institute (IBMI) · Berlin
Strategy, operations, finance, human resources and marketing.
IBMI certificates2023
Leadership and Team Development
International Business Management Institute (IBMI) Berlin · 2023
Finance and Accounting
International Business Management Institute (IBMI) Berlin · 2023
International Politics
International Business Management Institute (IBMI) Berlin · 2023
Additional training2019
2019
Customs Clearance & International Trade
CCI Paris Île-de-France
Customs procedures, import and export, duties and VAT.
2019
Emergency First Response I & II
Hemostaz · Emergency First Response (EFR)
Professional first-aid training.
05 / Communication
Comfortable across borders.
04 languages
PortugueseFluent
FrenchFluent
EnglishFluent
SpanishIndependent user
Around the world
New places. Broader perspectives.
Professional journeys and cultural experiences open new perspectives — on people, business and the world.
06
A world of connections
My destinations will be shared here soon.
ProfessionalPersonal & culturalProfessional & personal
Zoom in to explore the map.
36 / 36
New YorkUnited States
Business trips for client meetings.
BangkokThailand
Business trips for client meetings.
Koh SamuiThailand
A personal journey for cultural enrichment and shared experiences.
DubaiUnited Arab Emirates
Business trips for client meetings and business development.
ParisFrance
Business trips for client meetings and professional training.
AmsterdamNetherlands
Business trips for client meetings.
AzoresPortugal
A personal journey for cultural enrichment and shared experiences.
IstanbulTürkiye
Business trips for client meetings and business development.
RomeItaly
A business trip for client meetings.
Vatican CityVatican City
A personal visit in a representative capacity to attend the funeral ceremonies of Pope Francis.
LausanneSwitzerland
Business trips for client meetings and professional training.
Abu DhabiUnited Arab Emirates
A business trip for client meetings.
KuwaitKuwait
A business trip for client meetings.
BrusselsBelgium
A business trip for client meetings.
LondonUnited Kingdom
Business trips for client meetings and personal visits for cultural experiences.
PortoPortugal
Business trips for client meetings, alongside personal experiences.
LisbonPortugal
Business trips for client meetings, alongside personal experiences.
GenevaSwitzerland
A business trip for client meetings.
ZurichSwitzerland
A business trip for client meetings.
Palma de MallorcaSpain
A personal journey for cultural enrichment and shared experiences.
IbizaSpain
A personal journey for cultural enrichment and shared experiences.
GibraltarGibraltar
Business trips for client meetings and business development.
Cabo VerdeCabo Verde
A personal journey for cultural enrichment, shared experiences and participation in volunteer projects.
IcelandIceland
A personal journey for cultural enrichment and shared experiences.
LuxembourgLuxembourg
Trips for professional and cultural purposes, including attendance at real estate and automotive exhibitions.
BarcelonaSpain
Trips for personal and professional purposes.
MilanItaly
Trips for personal and professional purposes.
PortimãoPortugal
Trips for personal and professional purposes.
FunchalPortugal
Trips for personal and professional purposes.
MoroccoMorocco
Trips for personal and professional purposes.
São PauloBrazil
Trips for personal and professional purposes.
MadridSpain
Trips for personal and professional purposes.
VigoSpain
Trips for personal and professional purposes.
NancyFrance
Trips for personal and professional purposes.
DijonFrance
Trips for personal and professional purposes.
LyonFrance
Trips for personal and professional purposes.
Only trips for educational, cultural or professional purposes, lasting at least four working days, are included.
Locations are indicative; countries and archipelagos are shown approximately. Connections are illustrative and do not represent travel itineraries.
Professional
Connecting people and opportunities.
Travelling for work means discovering different business environments, exchanging ideas and broadening the way I approach projects.
Personal & cultural
Discovering beyond the familiar.
Exploring places and cultures brings new perspectives, encourages curiosity and enriches the way I relate to others.
07 / Business consulting
Practical solutions for your business.
I help businesses and entrepreneurs organise their activities, coordinate operations and teams, and improve their customer experience. Get in touch to discuss your project or request a consulting proposal.
